Quote:Please forgive any perceived heat below as it is intended for those described. Further I could not find a straight forward path on your site to get a perhaps more appropriate email address (without maybe registering, but I don't want to, I just want to be able to use my card without hassle) so I used WHOIS to find this techadmin one. I ask you please forward along to some or all possible, specifically: credit card security cheif, policy designers, and/or other relevant officers; and all senior officers and board members - or all, a few, or one that you are able to, thanks.

Below is my problem and further it's description indicates to whom (as listed above, but maybe someone else) are responsible and who I would like this message to go, if anywhere, with the utmost highest priority. So I would really appreciate it if you could forward this email to the appropriate dept or individual, that is, the aforementioned who oversee or are responsible for designing, implementing, and/or executing card security as it pertains, specifically, to auditing new members' card activity and rendering decisions to freeze the card and/or change initially agreed upon terms, credit limits, etc just because the new clients use the card within the terms and parameters on which the card was issued and further your security department has seen fit to hijack back the services (the services that we as clients even bother to contact you in the first place, or you have solicited us to use)..So again I use use the card within said terms and parameters that YOU set, but all of a sudden that's a "high risk actuvitity" to draw out for example $300 when your Cash Advance limit is $4,000 and therefore it's "logical" to create a pretext & policy to claim you have the right to revoke this service you solicited me for and said you can do for me. Just PONDEROUS -but I'M being the problem here, right?

I am so filled with rage right now I can barely contain it. Could someone with power and common sense review this policy and fix it please?. If you can't offer Cash Advance because of "risks", don't tell me you can and give me the tools to use it and then when I do use it, you shut me down and then try to justify it when I call to say what the F and than I have to look like the ass and go crazy on the poor perosn on the other end of the support phone line or in emails like this. Just don't offer it then. I DON'T NEED THIS CRAP. Are you serious business people or what?. Am I crazy to think like this? Are you people really that blinded by you own bureaucratic trappings and piss poor internal quality controls? It's called "group think" - see Psychology 101, and forget about Busines 101 that's next term.

So I'm sure you will hear from me again and can't wait - when I try to use this card once again within its assigned parameters and it's closed or the credit limits reduced to a ridulous amount with no advance notice and if I'm stuck somewhere where I need to draw cash or to use credit, I'll rest assured that I'll have this service of yours to see me through it, right? I swear I've seen commercials like that for your company..... I smell a Class Action lawsuit and one less mass-raping, inept credit card company in our futures. How about you?

Quote:So I would really appreciate it if you could forward this email to the appropriate dept or individual, that is, the aforementioned who oversee or are responsible for designing, implementing, and/or executing card security as it pertains, specifically, to auditing new members' card activity and rendering decisions to freeze the card and/or change initially agreed upon terms, credit limits, etc just because the new clients use the card within the terms and parameters on which the card was issued and further your security department has seen fit to hijack back the services (the services that we as clients even bother to contact you in the first place, or you have solicited us to use)

Quote:So again I use use the card within said terms and parameters that YOU set, but all of a sudden that's a "high risk activity" to draw out for example $300 when your Cash Advance limit is $4,000 and therefore it's "logical" to create a pretext & policy to claim you have the right to revoke this service you solicited me for and said you can do for me. Just PONDEROUS -but I'M being the problem here, right?

Quote:Would you cancel a 4K check addressed to "cash"?