04-10-2002, 08:05 AM
From ("Computer Stupidities") <!-- m --><a class="postlink" href="http://www.rinkworks.com/stupid/">http://www.rinkworks.com/stupid/</a><!-- m -->
For all those free AOL disks you've gotten.......
Free Disks
With America Online and other companies sending
diskettes and CD-ROMs in the mail like they were grocery store sale flyers,
computer illiterates are given more opportunities to be perplexed and
befuddled. And scared.
* Customer: "Oh, my gosh, I just received this disk in the mail; I
never ordered a disk! Am I a member? Am I being charged for this?"
****************************************************************************
****************
* Customer: "I just got your software in the mail, and what I wanted
to know was...will I be charged if I just look at the software? I mean, I
don't even have a modem yet."
****************************************************************************
****************
* Customer: "Well, I got one of your free disks in the mail, but I
don't have a computer. I just wanted to thank you for sending this to me."
* Tech Support: "...Ah...is that the only reason you're calling, sir?"
* Customer: "Yes, I just thought that was really nice of you people,
sending me this disk. I really appreciate it!"
****************************************************************************
****************
* Customer: "I received one of your disks in the mail today, and I
want to know if I'm going to be charged for it."
* Tech Support: "No, ma'am, it was a free mail-out."
* Customer: "We don't even have a computer! You know, it's really not
a good idea to be sending people these things in the mail when they didn't
ask for them. That's pretty rude."
****************************************************************************
****************
* Customer: "Yes, I just want to know how to return this disk to you
people."
* Tech Support: "Ma'am, the software is free. You can throw it out,
give it to a friend, whatever you want."
* Customer: "But my nephew received this in the mail, and I don't want
him to be billed for it. Can I get credited for this?"
* Tech Support: "We don't bill you until you actually install the
software and register as a user."
* Customer: "Can you get me credited for this?"
* Tech Support: "Ma'am, we have not billed you for anything."
* Customer: "Well, if you can't credit me then please transfer me to
someone who can!"
****************************************************************************
****************
* Customer: "I got one o' these here disks of yours. Is this one a
those new home security systems, that all I have to do is put it here in my
winda, and it'll scare away burgulars?"
* Tech Support: "No, sir, this is for a computer. Do you own a
computer?"
* Customer: "Well, hell, what do I need with a computer? I just got me
one o' them 45-inch big screen TV's. I don't need no computer!"
****************************************************************************
****************
* Customer: "You sent me this diskette. Are you gonna send me a
computer so I can run this?"
* Tech Support: "Excuse me?"
****************************************************************************
****************
* Customer: "I just got your software in the mail...when are you
sending the computer?"
* Tech Support: "You don't have a computer?"
* Customer: "Nope. But I have the software -- just send me the
computer, and you've got a new member."
****************************************************************************
****************
* Customer: "I got a disk in the mail, and I don't have a computer.
What do I do with it?"
* Tech Support: "Well, you could give it to a friend."
* Customer: "And how do I do that?!"
* Tech Support: "Just give it to a friend who might want to try our
service."
* Customer: "Can I speak to a supervisor?"
* Tech Support: "Why??"
* Customer: "Because I wanna speak to a supervisor."
She was transferred, and I listened in a while. The customer said that she
didn't like my answer to her question. For some reason known to her and her
alone, suggesting that you give a disk to a friend is unprofessional.
****************************************************************************
****************
I work at a big box computer store, and one of our weekly ads showed that we
had free America Online 5.0 disks at our store. Unfortunately, due to a
shipping error, we only received one box, which went really fast. I had one
middle aged customer come up to me.
* Customer: "Hello, where can I find the free AOL 5.0 disks?"
* Me: "I am sorry sir, due to a shipping error, we have not yet
received them, but they should be in by Wednesday."
* Customer: "So you mean I drove all the way down here from Englewood
(about six blocks away), and you don't have any of the disks? That's false
advertising!"
* Me: "I am sorry sir, but it is due to circumstances beyond our
control. If you need one that badly, I can tell you where to get one down
the street."
* Customer: "I ain't drivin' no more today."
* Me: "Ok, then. Is there anything else I can do for you?"
* Customer: "Can I get a raincheck?"
* Me: "Sir, I don't think I can give you a raincheck on a FREE item."
* Customer: "Well I ain't shopping here no more."
He walked in front of the entrance doors, which are clearly labeled
"ENTRANCE ONLY," stood there for almost a minute waiting for the door to
open, finally realized he was at the wrong doors, and huffed towards the
real exit.
****************************************************************************
****************
One night working at technical support, this old lady called and told me
that she received our disk and said that she's afraid of it.
* Tech Support: "Well ma'am, there is nothing to be afraid of. It's
for your computer."
* Customer: "Well, I don't have a computer. The directions say
'install and run'. I'm too old to run."
* Tech Support: "Ma'am, could you please hold?"
I need a brief pause to scream with laughter.
* Tech Support: "Ma'am, I can assure you that you are ok."
* Customer: "Ok. Should I call the police?"
* Tech Support: "No, ma'am, just throw it away."
* Customer: "Well, there is a silver thing that slides across, and it
clicks. What is that?"
* Tech Support: "It is safe to throw it away. It's for a computer,
ok?"
* Customer: "But is this a bomb?"
* Tech Support: "No, ma'am, just throw it away."
* Customer: "Now?"
* Tech Support: "Yes, if you like."
* Customer: "Son, you saved my life! Thank you, and have a nice day."
****************************************************************************
****************
A call came from a little girl:
* Timid Voice: "I just got your diskette today."
* Tech Support: "How can I help you, honey?"
* Timid Voice: "It won't fit my computer."
* Tech Support: "What kind of computer do you have?"
* Timid Voice: "A Talking Whiz Kid."
****************************************************************************
****************
For all those free AOL disks you've gotten.......
Free Disks
With America Online and other companies sending
diskettes and CD-ROMs in the mail like they were grocery store sale flyers,
computer illiterates are given more opportunities to be perplexed and
befuddled. And scared.
* Customer: "Oh, my gosh, I just received this disk in the mail; I
never ordered a disk! Am I a member? Am I being charged for this?"
****************************************************************************
****************
* Customer: "I just got your software in the mail, and what I wanted
to know was...will I be charged if I just look at the software? I mean, I
don't even have a modem yet."
****************************************************************************
****************
* Customer: "Well, I got one of your free disks in the mail, but I
don't have a computer. I just wanted to thank you for sending this to me."
* Tech Support: "...Ah...is that the only reason you're calling, sir?"
* Customer: "Yes, I just thought that was really nice of you people,
sending me this disk. I really appreciate it!"
****************************************************************************
****************
* Customer: "I received one of your disks in the mail today, and I
want to know if I'm going to be charged for it."
* Tech Support: "No, ma'am, it was a free mail-out."
* Customer: "We don't even have a computer! You know, it's really not
a good idea to be sending people these things in the mail when they didn't
ask for them. That's pretty rude."
****************************************************************************
****************
* Customer: "Yes, I just want to know how to return this disk to you
people."
* Tech Support: "Ma'am, the software is free. You can throw it out,
give it to a friend, whatever you want."
* Customer: "But my nephew received this in the mail, and I don't want
him to be billed for it. Can I get credited for this?"
* Tech Support: "We don't bill you until you actually install the
software and register as a user."
* Customer: "Can you get me credited for this?"
* Tech Support: "Ma'am, we have not billed you for anything."
* Customer: "Well, if you can't credit me then please transfer me to
someone who can!"
****************************************************************************
****************
* Customer: "I got one o' these here disks of yours. Is this one a
those new home security systems, that all I have to do is put it here in my
winda, and it'll scare away burgulars?"
* Tech Support: "No, sir, this is for a computer. Do you own a
computer?"
* Customer: "Well, hell, what do I need with a computer? I just got me
one o' them 45-inch big screen TV's. I don't need no computer!"
****************************************************************************
****************
* Customer: "You sent me this diskette. Are you gonna send me a
computer so I can run this?"
* Tech Support: "Excuse me?"
****************************************************************************
****************
* Customer: "I just got your software in the mail...when are you
sending the computer?"
* Tech Support: "You don't have a computer?"
* Customer: "Nope. But I have the software -- just send me the
computer, and you've got a new member."
****************************************************************************
****************
* Customer: "I got a disk in the mail, and I don't have a computer.
What do I do with it?"
* Tech Support: "Well, you could give it to a friend."
* Customer: "And how do I do that?!"
* Tech Support: "Just give it to a friend who might want to try our
service."
* Customer: "Can I speak to a supervisor?"
* Tech Support: "Why??"
* Customer: "Because I wanna speak to a supervisor."
She was transferred, and I listened in a while. The customer said that she
didn't like my answer to her question. For some reason known to her and her
alone, suggesting that you give a disk to a friend is unprofessional.
****************************************************************************
****************
I work at a big box computer store, and one of our weekly ads showed that we
had free America Online 5.0 disks at our store. Unfortunately, due to a
shipping error, we only received one box, which went really fast. I had one
middle aged customer come up to me.
* Customer: "Hello, where can I find the free AOL 5.0 disks?"
* Me: "I am sorry sir, due to a shipping error, we have not yet
received them, but they should be in by Wednesday."
* Customer: "So you mean I drove all the way down here from Englewood
(about six blocks away), and you don't have any of the disks? That's false
advertising!"
* Me: "I am sorry sir, but it is due to circumstances beyond our
control. If you need one that badly, I can tell you where to get one down
the street."
* Customer: "I ain't drivin' no more today."
* Me: "Ok, then. Is there anything else I can do for you?"
* Customer: "Can I get a raincheck?"
* Me: "Sir, I don't think I can give you a raincheck on a FREE item."
* Customer: "Well I ain't shopping here no more."
He walked in front of the entrance doors, which are clearly labeled
"ENTRANCE ONLY," stood there for almost a minute waiting for the door to
open, finally realized he was at the wrong doors, and huffed towards the
real exit.
****************************************************************************
****************
One night working at technical support, this old lady called and told me
that she received our disk and said that she's afraid of it.
* Tech Support: "Well ma'am, there is nothing to be afraid of. It's
for your computer."
* Customer: "Well, I don't have a computer. The directions say
'install and run'. I'm too old to run."
* Tech Support: "Ma'am, could you please hold?"
I need a brief pause to scream with laughter.
* Tech Support: "Ma'am, I can assure you that you are ok."
* Customer: "Ok. Should I call the police?"
* Tech Support: "No, ma'am, just throw it away."
* Customer: "Well, there is a silver thing that slides across, and it
clicks. What is that?"
* Tech Support: "It is safe to throw it away. It's for a computer,
ok?"
* Customer: "But is this a bomb?"
* Tech Support: "No, ma'am, just throw it away."
* Customer: "Now?"
* Tech Support: "Yes, if you like."
* Customer: "Son, you saved my life! Thank you, and have a nice day."
****************************************************************************
****************
A call came from a little girl:
* Timid Voice: "I just got your diskette today."
* Tech Support: "How can I help you, honey?"
* Timid Voice: "It won't fit my computer."
* Tech Support: "What kind of computer do you have?"
* Timid Voice: "A Talking Whiz Kid."
****************************************************************************
****************