Posted By | Discussion Topic: A big, stinky, steaming FU to Comcast Business |
Nay. We are but men. ROCK.
The man with the plan. | posted on 06-10-2002 @ 2:38 PM | |
O&A Board Regular Registered: Oct. 00
| Holy fucking shit, I can't deal with Comcast anymore. Here is the problem I've had, that has led me to the decision that my company is switching ISPs (it's all tech-head talk, so if you don't understand and you want to complain about it, fuck you too):
Comcast does not give you access to your own router/DNS. Why? "Ease of management." They manage it "so you don't have to." But you will WISH YOU DID....
I asked them for a simple change. I asked them to change the Mail Exchanger (MX) record on our little router/DNS combo box. Instead of having it point to the Comcast-run email appliance (which they lock down so you can't do more than administer users - on an appliance that can do a TON more), I wanted it to point to my brand new server, running Microsoft Exchange 2000. Simple, 5-minute change, right?
FUCKING WRONG.
Instead of making this change on my internal DNS, the fucking boneheads decided to make the change to their external DNS servers. A few hours later, when this change propagates its way through the internet, we become completely unable to receive mail from outside.
That was Wednesday.
We hadn't figured out what they had done yet (I hadn't even thought they could make such a stupid fucking mistake), and I didn't get my cable modem delivered to my new place until Thursday night, so I couldn't really check on what was happening.
I came in to work on Friday morning - it was still down, of course. I decide to use a laptop to dial out, I had a hunch. I pinged our mail server by name to see what the IP was. Sure enough, our EXTERNAL record was pointing at an INTERNAL address. Well, that does NOT FUCKING WORK. The external record needs to point at our router, and the router handles it from there.
So, after spending much of the day on the phone with Comcast (most of that time on hold), I finally got it straightened out. They knew that they had to change my EXTERNAL record back to what it was, and change the INTERNAL record like I had fucking asked for in the first place.
So, all was good, right?
HAAAAAHAHAHAHA.
Saturday morning, I wake up, and ping our server from home, expecting to see our correct address of 66.208.194.xx... and what do I see? 66.208.140.xx. THEY FUCKING GOT IT WRONG.
So I called them again. This is on my own fucking time, on the weekend. The lady I got was obviously mentally retarded in some way - SOMEONE WHO CANNOT GET NUMBERS STRAIGHT SHOULD NOT BE WORKING WITH IP ADDRESSES. But I thought I finally got her straightened out, after hearing her make such mistakes as 66.208.104.194 (194 is not xx), and 66.208.109.xx.... yeah, I thought I finally had her right... and my cell phone cut off the call. But that's okay, I was confident that she finally had it.
So later, after moving all of my furniture into my apartment, at about 4:00, I call back to make sure.
She put in a request to the DNS engineers - to change our MX record to point to 66.208.104.194... THAT IS NOT OUR FUCKING IP, YOU MORON!!!!! I'll hand it to the guy I had on the phone, though. He was the only guy at Comcast who didn't have his head up his fucking ass. He was also the guy who had originally handled my request to change the external record BACK to what it was - turns out he put in the correct IP in the request, the fucking engineers got it wrong.
So, he cancelled the IDIOT'S request and put in a new, correct one.
Sunday morning, change isn't made. I call again. Yep, the change sure hasn't been made yet. But I am reassured that the engineers will get it and change it.
Monday morning, change still HAS NOT BEEN MADE. Mind you, we have been COMPLETELY WITHOUT EMAIL since Wednesday night. President is fucking PISSED - but she understands that it's not my fault, so she's not pissed at me. Anyway, I call Comcast for a status at 10am. The ticket says nothing about the change being made. I ask for a supervisor. I get the customer Service supervisor. The technical supervisor is in a meeting, she'll call me back when she gets out.
12pm.... no call. Go fucking figure. I call them again. She's still in the meeting - long fucking meeting, huh? Yet another person will notify her to call me.
1:30pm - still no call. I have to call them AGAIN. Before getting extra-huffy, though, I ask them if there has been any change in the status of my ticket. Apparently the change was made at 11:40am (why wasn't I told this at 12?) and I just have to give it time to propagate.
All I can say is.... I sure fucking hope they got it right this time, or someone dies.
I have a meeting in one week with a salesman from a REAL fucking ISP.
So Comcast Business, you're losing MY business (I would have never chosen you in the first place), so just FUCK YOU.
This is my first FU, isn't it? Weird.
Oh yeah, FU Buttmunch. No FU is complete without it.
This message was edited by FollowThisLogic on 6-10-02 @ 4:44 PM |
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Tallguy 22 Fuck, I cant fucking spel or kant fucking cuont eithre!
but...I LOVE TEH COCK!!! | posted on 06-10-2002 @ 3:09 PM | |
Psychopath Registered: Feb. 02
| quote:
Holy fucking shit, I can't deal with Comcast anymore. Here is the problem I've had, that has led me to the decision that my company is switching ISPs (it's all tech-head talk, so if you don't understand and you want to complain about it, fuck you too):
Comcast does not give you access to your own router/DNS. Why? "Ease of management." They manage it "so you don't have to." But you will WISH YOU DID....
I asked them for a simple change. I asked them to change the Mail Exchanger (MX) record on our little router/DNS combo box. Instead of having it point to the Comcast-run email appliance (which they lock down so you can't do more than administer users - on an appliance that can do a TON more), I wanted it to point to my brand new server, running Microsoft Exchange 2000. Simple, 5-minute change, right?
FUCKING WRONG.
Instead of making this change on my internal DNS, the fucking boneheads decided to make the change to their external DNS servers. A few hours later, when this change propagates its way through the internet, we become completely unable to receive mail from outside.
That was Wednesday.
We hadn't figured out what they had done yet (I hadn't even thought they could make such a stupid fucking mastake), and I didn't get my cable modem delivered to my new place until Thursday night, so I couldn't really check on what was happening.
I came in to work on Friday morning - it was still down, of course. I decide to use a laptop to dial out, I had a hunch. I pinged our mail server by name to see what the IP was. Sure enough, our EXTERNAL record was pointing at an INTERNAL address. Well, that does NOT FUCKING WORK. The external record needs to point at our router, and the router handles it from there.
So, after spending much of the day on the phone with Comcast (most of that time on hold), I finally got it straightened out. They knew that they had to change my EXTERNAL record back to what it was, and change the INTERNAL record like I had fucking asked for in the first place.
So, all was good, right?
HAAAAAHAHAHAHA.
Saturday morning, I wake up, and ping our server from home, expecting to see our correct address of 66.208.194.xx... and what do I see? 66.208.140.xx. THEY FUCKING GOT IT WRONG.
So I called them again. This is on my own fucking time, on the weekend. The lady I got was obviously mentally retarded in some way - SOMEONE WHO CANNOT GET NUMBERS STRAIGHT SHOULD NOT BE WORKING WITH IP ADDRESSES. But I thought I finally got her straightened out, after hearing her make such mistakes as 66.208.104.194 (194 is not xx), and 66.208.109.xx.... yeah, I thought I finally had her right... and my cell phone cut off the call. But that's okay, I was confident that she finally had it.
So later, after moving all of my furniture into my apartment, at about 4:00, I call back to make sure.
She put in a request to the DNS engineers - to change our MX record to point to 66.208.104.194... THAT IS NOT OUR FUCKING IP, YOU MORON!!!!! I'll hand it to the guy I had on the phone, though. He was the only guy at Comcast who didn't have his head up his fucking ass. He was also the guy who had originally handled my request to change the external record BACK to what it was - turns out he put in the correct IP in the request, the fucking engineers got it wrong.
So, he cancelled the IDIOT'S request and put in a new, correct one.
Sunday morning, change isn't made. I call again. Yep, the change sure hasn't been made yet. But I am reassured that the engineers will get it and change it.
Monday morning, change still HAS NOT BEEN MADE. Mind you, we have been COMPLETELY WITHOUT EMAIL since Wednesday night. President is fucking PISSED - but she understands that it's not my fault, so she's not pissed at me. Anyway, I call Comcast for a status at 10am. The ticket says nothing about the change being made. I ask for a supervisor. I get the customer Service supervisor. The technical supervisor is in a meeting, she'll call me back when she gets out.
12pm.... no call. Go fucking figure. I call them again. She's still in the meeting - long fucking meeting, huh? Yet another person will notify her to call me.
1:30pm - still no call. I have to call them AGAIN. Before getting extra-huffy, though, I ask them if there has been any change in the status of my ticket. Apparently the change was made at 11:40am (why wasn't I told this at 12?) and I just have to give it time to propagate.
All I can say is.... I sure fucking hope they got it right this time, or someone dies.
I have a meeting in one week with a salesman from a REAL fucking ISP.
So Comcast Business, you're losing MY business (I would have never chosen you in the first place), so just FUCK YOU.
This is my first FU, isn't it? Weird.
Oh yeah, FU Buttmunch. No FU is complete without it.
Ok terific(yes i know it's spelt wrong)
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Tallguy 22 Fuck, I cant fucking spel or kant fucking cuont eithre!
but...I LOVE TEH COCK!!! | posted on 06-10-2002 @ 3:09 PM | |
Psychopath Registered: Feb. 02
| Edit-double post
This message was edited by Tallguy 22 on 6-10-02 @ 3:13 PM |
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Tussle King I swear it was this big | posted on 06-10-2002 @ 3:15 PM | |
Psychopath Registered: May. 02
| Holy shit, that was the longest double post I have ever seen. Congrats!!!!!!!
Oh, and for making FTL post a huge FU which I read and could not understand a word:
FU COMCAST!!! FU!!!!
quote:
(it's all tech-head talk, so if you don't understand and you want to complain about it, fuck you too):
Oh yea, FU to me.
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diadelsuerte G.O.O.F.B.A.H.G.S.
Philly Bluntside Brigade Formerly diadelsuerte. | posted on 06-10-2002 @ 3:17 PM | |
Psychopath Registered: Mar. 02
| ive had no problems with comcast so far and ive been on their network for 6 months.
"Nobody can make you feel inferior without your consent."
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USA Autoban
Head Slap... Swim Move...
| posted on 06-10-2002 @ 3:20 PM | |
O&A Board Veteran Registered: Oct. 00
| Look at all the pretty words.
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Nay. We are but men. ROCK.
The man with the plan. | posted on 06-10-2002 @ 3:20 PM | |
O&A Board Regular Registered: Oct. 00
| quote:
ive had no problems with comcast so far and ive been on their network for 6 months.
Business, or at home?
At home they're not too bad.
But for your business - they're only okay if you don't plan to EVER MAKE ANY CHANGES. Hell, even opening a port on the router to allow traffic through, like a website or FTP, takes a fucking week.
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Lent Black Rock Coalition Do you have a basketball in your car? | posted on 06-10-2002 @ 3:24 PM | |
O&A Board Regular Registered: May. 00
| Comcast sucks cause they own the Sixers and Flyers. :-D
*waiting for DIG to respond*
Email
- AIM:lentnyc
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diceisgod I ALWAYS LOSE. | posted on 06-10-2002 @ 3:37 PM | |
O&A Board Regular Registered: Dec. 01
| quote:
Comcast sucks cause they own the Sixers and Flyers.
At least they aren't the bunch of cheap shoe salesmen that own the Phillies.
Nobody fucks with Dice, Dice does the fuckin!
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YellowDiscipline IS STILL REALLY GAY | posted on 06-10-2002 @ 4:19 PM | |
O&A Board Regular Registered: Nov. 01
| I don't understand your tech-head talk and I wish to complain about it.
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Pompous, Arrogant, Enigmatic, Bitter, Quirky, Misanthrope with a Weird Sense of Humor and an Iron Clad Memory while flooding the board with my Stream of Consciousness
UFC
STRIKE 3 (I'm a dick and I like to ruin people's plans)
| posted on 06-10-2002 @ 4:30 PM | |
O&A Board Regular Registered: Aug. 00
| I can't believe that they would make a "mastake" like that.
What is this REAL ISP you speak of? Something in the way of Dial-Up perhaps?
AIM: SmarterChild
Write To Me Here
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Nay. We are but men. ROCK.
The man with the plan. | posted on 06-10-2002 @ 4:45 PM | |
O&A Board Regular Registered: Oct. 00
| FU too, Slash. I'm tired and I have a cold. Too much typing to proof it.
As far dial-up, unfortunately our business requires a connection quicker than clicking on something and waiting 5 minutes for it to load. I will be looking into a frame relay, T1, or fractional-T.
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Pompous, Arrogant, Enigmatic, Bitter, Quirky, Misanthrope with a Weird Sense of Humor and an Iron Clad Memory while flooding the board with my Stream of Consciousness
UFC
STRIKE 3 (I'm a dick and I like to ruin people's plans)
| posted on 06-10-2002 @ 5:25 PM | |
O&A Board Regular Registered: Aug. 00
| quote:
FU too, Slash. I'm tired and I have a cold. Too much typing to proof it.
As far dial-up, unfortunately our business requires a connection quicker than clicking on something and waiting 5 minutes for it to load. I will be looking into a frame relay, T1, or fractional-T.
Hey, sugarnuts, it was just my way of saying that I read every word of your post, and that your first FU didn't totally go to waste.
As far as frame relay, T1, or fractional-T goes, why don't you consider buisness class DSL from Verizon? I hear that they have excellent customer service :)
AIM: SmarterChild
Write To Me Here
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HyBriD
FN Moron is an indian giver!! I had my cool status for about 10 min. then it was gone. GONE!
G.O.O.F.B.A.H.G.S.
Agent WD40 Licensed to Kill
My spoon is TOO BIG. (finally)
Hanger-on to the JYDs for LIFE
I INVENTED ORANGE MOTHERFUCKER
This status is sponsored by: P®oJë©T M@¥hέm | posted on 06-10-2002 @ 6:58 PM | |
O&A Board Regular Registered: Sep. 01
| i say you just go down to the comcast HQ and give them all mr. socko.
Here in this collapsed lung of a borough
There is no sunlight
The sunlight is manufactured in a windowless room
Distant and incoherent
Businessmen hang themselves
-PARIS IN FLAMES
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TFEC Coming Soon!!! The Grand Opening of The Junkyard Bar & Grill! | posted on 06-10-2002 @ 7:13 PM | |
O&A Board Regular Registered: Sep. 00
| quote:
As far as frame relay, T1, or fractional-T goes, why don't you consider buisness class DSL from Verizon? I hear that they have excellent customer service
Hell while your at it, get a quote from AOL as well! :-p
That does suck but has your company bought cheap POS hubs whose ports go down every other week? That is a fucking nightmare, but that what you get when you buy stuff made by wetbacks who get paid a quarter an hour at best! FU to NAFTA!! :mad:
Sig Pic? I don't need no stinkin sig pic!!!
HA HA Rangers and Knicks FAGS!! NO PLAYOFFS FOR YOU AHAHAHAHAHAHAHAHAA!!!!111 GO NETS!! |
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