11-25-2002, 04:58 AM
Quote:How the fuck did you guys get it for 20 bucks a month, was that some sort of promotion? I'm paying 35, but I'd love to get it knocked down to 20.I'm the one paying 19.95 - When I first signed up, they had different rates depending on what cable package you had. If you had Optimum Platimum (or whatever the "everything package" was), you paid $29.95/mo and it included the modem rental. I changed my cable package (with HBO & MSG I was close anyway ) since it was something like $12 more for cable but $10 less for internet.
When OOL grew, they changed their cost packaging, and did away with discount for top package - I then lowered my package, but still paid $29.95 including modem rental. At this time they started selling the modems, but they were charging $29.95 if you had your own modem. I went down when they had those cheap modem promotions, and asked them why I should buy a modem and pay $29.95 when I could just rent the modem and still pay $29.95. They spoke to supervisor and the agreed to give me the $10 discount to $19.95 - they had to do a couple of overrides to get that price.
About a year later they re-did their billing system. When I called about an OOL outage they told me that they looked at my records and I was paying too little. I told the whole story to the guy, and after checking with his supervisor 35 minutes later they found my records, and made a new note to keep my rate.
Whew.
On a side topic - I have the silver sony boxes. I wonder if there is any substantial differences in the 2 - like should I keep them (which were supposedly more expensive), or turn them in for Sci Atlantic.