07-07-2009, 07:07 AM
Most of my customer service problems have been with health insurance companies. I go to doctors often to keep in tip-top shape and it used to be that I was being charged $100 every other visit for some so-called "surgery" like picking out a blackhead or similar. I'd call up the insurance company and get an attitude on the other end like it was my own fault for being charged and they can't help the charges. Even the managers tell me there's nothing they can do, I just have to pay what I'm charged (yea, ok).
Well I left them and got Aetna and they have been absolutely wonderful :thumbup:. Their rates are low and I don't get charged for bogus things. Whenever I have a question I call them up and immediately get a HUMAN BEING who quickly and nicely answers my question. And it's always a good answer, like, "Your check is in the mail, you should get it in a few days." I like them :clap:.
Well I left them and got Aetna and they have been absolutely wonderful :thumbup:. Their rates are low and I don't get charged for bogus things. Whenever I have a question I call them up and immediately get a HUMAN BEING who quickly and nicely answers my question. And it's always a good answer, like, "Your check is in the mail, you should get it in a few days." I like them :clap:.
That's what she said.