07-14-2009, 10:56 AM
Update in my most recent story in this thread.
After my phonecall to the heating/cooling company last week, I was told they'd setup an appointment with me by the end of the week. Of course, they never did.
Yesterday I called the company back up and asked to speak to a manager about my situation. I got put through, and started to explain what was going on. Just like the guy I spoke with a week prior, the excuses of weather and economy started to flow. "All excuses aside," I told him, "You guys need to get out here and fulfil the rest of the contract I have for service."
He mentioned that there was a note in my record saying I could only schedule things for after 4 in the afternoon. I told him that was correct, because it would be difficult to take time off of work, so it would just be best to do it in the afternoon, and considering that they advertise that they are open until 6, I don't see the issue. He told me that they like to leave afternoons open for emergancy appointments only. "And this doesn't qualify as one?" I asked. "It is the middle of July, and I still haven't gotten my spring tuneup from you guys, that seems like a bit of an emergant situation to me."
The manager continued to babble on about the weather and economy preventing them from coming out any sooner than they had, so I decided to just level with him. "Look, it's July already, I've been using my AC without issue, and something tells me it'll be August before you guys even get out to see me," I told him, "It's pointless for you to come give a 'spring' tuneup this late in the season. Instead, you guys will come out in the fall and give me a winter tuneup, and that will count as the last checkup on my service contract. Upon that, I will be parting ways with your services, and please do know, prior to all this stuff happening, I had every intent of re-upping on a new service contract with you guys."
I was told that sounded like a fair deal, and that they will come out in the fall. I'm not holding my breath, but you can sure bet that I'll be calling them every day this fall until they do their job.
And remember, Grand Rapids folks, this "awesome" customer service is brought to you by WEST MICHIGAN HEATING AND AIR CONDITIONING, on Highland Drive in Hudsonville!
After my phonecall to the heating/cooling company last week, I was told they'd setup an appointment with me by the end of the week. Of course, they never did.
Yesterday I called the company back up and asked to speak to a manager about my situation. I got put through, and started to explain what was going on. Just like the guy I spoke with a week prior, the excuses of weather and economy started to flow. "All excuses aside," I told him, "You guys need to get out here and fulfil the rest of the contract I have for service."
He mentioned that there was a note in my record saying I could only schedule things for after 4 in the afternoon. I told him that was correct, because it would be difficult to take time off of work, so it would just be best to do it in the afternoon, and considering that they advertise that they are open until 6, I don't see the issue. He told me that they like to leave afternoons open for emergancy appointments only. "And this doesn't qualify as one?" I asked. "It is the middle of July, and I still haven't gotten my spring tuneup from you guys, that seems like a bit of an emergant situation to me."
The manager continued to babble on about the weather and economy preventing them from coming out any sooner than they had, so I decided to just level with him. "Look, it's July already, I've been using my AC without issue, and something tells me it'll be August before you guys even get out to see me," I told him, "It's pointless for you to come give a 'spring' tuneup this late in the season. Instead, you guys will come out in the fall and give me a winter tuneup, and that will count as the last checkup on my service contract. Upon that, I will be parting ways with your services, and please do know, prior to all this stuff happening, I had every intent of re-upping on a new service contract with you guys."
I was told that sounded like a fair deal, and that they will come out in the fall. I'm not holding my breath, but you can sure bet that I'll be calling them every day this fall until they do their job.
And remember, Grand Rapids folks, this "awesome" customer service is brought to you by WEST MICHIGAN HEATING AND AIR CONDITIONING, on Highland Drive in Hudsonville!